1. Purpose and scope of application
These General Conditions of Sale (hereinafter the "GC") will govern the contractual relations between Kurundu and its consumer clients, understood as natural persons acting with a purpose other than their commercial, business, trade or profession, or juridical persons or entities without legal personality that act non-profit in a field other than a commercial or business activity (hereinafter, the "Client"), derived from the sales of products (hereinafter, the "Product" or the "Products ") that Kurundu makes to the Client for the orders that he / she makes and that Kurundu accepts.
Orders for the sale of Products will therefore be governed by the GC; That will be completed, where appropriate, by the particular conditions that Kurundu and the Client may agree on.
The sale of products is only allowed to customers of legal age.
All sales of the Products made by the Seller are subject to these GC, unless otherwise stipulated. Other conditions or agreements that have not been expressly accepted in writing by the Seller will have no legal value or effect.
In the event that the competent Courts declare any provision of these GC null, this will not affect the rest of the provisions of these GC that will continue in force. In this case, the parties will negotiate and try to reach an agreement on the text of an alternative article, which replaces the repealed provision, and whose intentions and content are the most similar to the latter.
3. How to order
You can place an order online on our website: www.kurundu.es or www.kurundubcn.com (24 hours a day, every day of the week, every day of the year.)
4. Total price
The sale prices indicated in the catalog and on the web are shown in euros and all prices include VAT. www.kurundubcn.com and www.kurundu.es may carry out exclusive promotions on this channel, reserving the right to vary prices and offers with respect to other channels.
5. Shipping costs
Shipping costs will be added to the total amount of the selected products and duly broken down before placing the order.
Shipping costs are variable depending on the country of destination of the shipment.
6. Payment, delivery and execution procedures
6.1. Payment Methods
With credit and / or debit card (visa, mastercard, etc): 100% secure payment through the "La Caixa" payment gateway.
With wire transfer.
6.2. Shipping method
The products purchased in Kurundu will be sent to Spain applying a service rate of Mondial Relay or Correos España.
We also ship to the rest of the world. The carrier and the delivery time may vary depending on the country of destination.
Kurundu is not responsible for customs fees or taxes with which shipments are levied.
The order will be sent to the address you indicated at the time you made your purchase. Kurundu makes every effort to respect the delivery times mentioned on the website.
Kurundu will send you the order without any undue delay and at the latest within 30 calendar days from the confirmation of payment of the order placed.
We advise you to verify that when you receive your package that everything is in accordance with your order and in perfect condition. If you detect any anomaly caused by handling during shipment, sign and indicate it by hand on the delivery note. However, you have a period of 48 hours to indicate the incident you have in the email firstname.lastname@example.org.
If the contracted good or service is not available, we will be able to provide you without price increase a good or service of similar characteristics that has the same or higher quality.
In this case, the Client may exercise their rights of withdrawal and resolution in the same terms as if it were the initially required asset.
7. Right of withdrawal
7.1. Conditions of the right of withdrawal
The Client will have a period of 30 calendar days from the confirmation of payment of the order placed. In this case Kurundu will reimburse all payment received, excluding delivery costs and subtracting the return costs whose cost is equal to the shipping cost, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which the package with the products returned and in correct condition.
The Client will be responsible for the decrease in value of the goods resulting from a manipulation of the same other than that necessary to establish their nature, their characteristics or their operation.
If the product you receive is or shows signs of being damaged during transport, we ask you to state this in the signature of the delivery note.
If you buy several products in the same order, you can make a partial return, that is, return only the product or products with which you are not satisfied.
The Customer must return or deliver to Kurundu, without any undue delay and, in any case, at the latest within 14 calendar days from the date on which he communicates his decision to withdraw on the product or products purchased.
Kurundu may withhold the reimbursement until the goods have been received, or until the Customer has submitted proof of the return of the goods, depending on which condition is met first.
7.2. Exercise of the right of withdrawal
For this purpose, the Client must communicate the decision to exercise the right of dissent, through the e-mail email@example.com indicating their contact information and order number. In this case, Kurundu will notify you without delay and on a durable medium, the acknowledgment of receipt of said withdrawal.
We will proceed to make said refund using the same means of payment that you used for the initial transaction.
You can request for free that Kurundu manage with a carrier the collection at your home of the purchase for its return. In the case of international shipping, the current transport cost will be applied for the delivery of the purchases.
7.3. Exceptions to the right of withdrawal
They may not be subject to the right of withdrawal:
- The supply of goods or the provision of services whose price depends on fluctuations in the financial market that Kurundu cannot control and that may occur during the withdrawal period.
- The supply of goods made according to the Customer's specifications or clearly personalized.
- The supply of goods that may deteriorate or expire quickly.
- The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
- The supply of goods that after delivery and taking into account their nature have been inseparably mixed with other goods.
- The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the Customer after delivery.
- The supply of goods has been damaged by the Customer's handling after delivery..
7.4. Return instructions
The items to be returned must be packed in the same box to ensure that they arrive in good condition. Seal the package well.
The garments must be in perfect condition, with their corresponding label and with the purchase invoice / delivery note.
In the event that the box associated with the product does not arrive in the same condition as you received it, no refund will be made.
8. Guarantee of legal conformity
Kurundu as a seller, will respond to the Client, in the terms established in Real Decreto 1/2007, which approves el Texto Refundido de la Ley para la Defensa de Consumidores y Usuarios (the Consolidated Text of the Law for the Defense of Consumers and Users) of any lack of conformity that is manifested within the term of two years from the moment of delivery of the product.
Unless proven otherwise, it will be presumed that the lack of conformity manifested in the six months after delivery of the product already existed when the thing was delivered, except when this presumption is incompatible with the nature of the product or the nature of the lack. in accordance.
9. Procedure for handling claims
To notify us of any possible incident in the service or to consult us / suggest what you want, you can select the options of Queries / Incidents or Suggestions.
If you consider that Kurundu has breached any legal commitment or documentary agreement with you, you have the right to file a claim via email to the address firstname.lastname@example.org.
10. Legislation and competent courts
All the agreements covered by these General Conditions, as well as any dispute or difference arising between the parties, is subject to the jurisdiction and exclusive competence of the Courts and Tribunals of the consumer.
The contract is subject to Spanish law.
11. About the online dispute resolution platform
If you have a claim, or you think we have not handled your claim satisfactorily, please contact us before submitting a claim through the Online Dispute Resolution platform. At Kurundu we take customer service very seriously and adopt the highest standards when it comes to managing, responding to, and resolving our clients' concerns.
If we do not resolve your claim and you want to file a claim in relation to an order placed on kurundu.es in the online dispute resolution platform, you can go here.
Conditions of use of the website
The access and / or use of the websites of kurundu.es and kurundubcn.com attributes the condition of User, who accepts, from said access and / or use, the Conditions of Use reflected. The aforementioned Conditions will be applicable regardless of the General Contracting Conditions that in their case are mandatory.
2. Intellectual and industrial property
Kurundu, as the owner of all the intellectual and industrial property rights of its web pages, as well as of the elements contained therein (by way of example, images, sound, audio, video, software or texts; brands or logos, combinations of colors, structure and design, selection of materials used, access and use), owned by Kurundu or its licensors.
All rights reserved. By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Ley de Propiedad Intelectual (Intellectual Property Law), the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorization of Kurundu. The User agrees to respect the Intellectual and Industrial Property rights owned by Kurundu.
3. Exclusion of guarantees and responsibility
Kurundu is not responsible, in any case, for damages of any kind that may cause, by way of example: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the content, despite having adopted all the necessary technological measures to avoid it.
Kurundu reserves the right to deny or withdraw access to its websites and / or the services offered without prior notice, at its own request or by a third party, to those users who breach the Conditions of Use.
Kurundu will pursue the breach of these conditions as well as any improper use of its websites by exercising all civil and criminal actions that may correspond to it by law.
Kurundu reserves the right to make the modifications it deems appropriate to its websites without prior notice, being able to change, delete or add both the content and services provided through it and the way in which they are presented or located in their websites.
In the event that the websites contain links or hyperlinks to other Internet sites, Kurundu will not exercise any type of control over said sites and content. In no case will Kurundu assume any responsibility for the contents of any link belonging to a third party website, nor will it guarantee the technical availability, quality, reliability, accuracy, veracity, validity and constitutionality of any material or information contained in any of said hyperlinks or others. websites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.